Privacy Policy
Our core commitment
Attune is built on a simple principle: the most personal things you share with us should never be used against you. We do not sell data. We do not build advertising profiles. Your exercise responses exist for one purpose, to generate insights for you and your partner.
What we collect and how it's separated
Attune stores two categories of data in entirely separate systems, linked only by a randomly generated anonymous identifier. Your name and email are never present in the system that holds your responses.
- Identity data, your name and email address, used only for account authentication and delivering your results to the right account. This information is stored in an isolated authentication system. Names and email addresses are never stored in our analytics, research, or response data systems.
- Experience data, your exercise responses, results, demographic information, and package selection. This is stored under a randomly generated anonymous identifier only. There is no way to reverse this association from the experience data alone. If your account is deleted, the anonymous experience record remains but cannot be traced back to you.
Demographic information
During account creation, we ask optional questions about age range, gender, relationship status, length of relationship, number of children, and how you heard about Attune. These questions are entirely optional. This information is stored only in the anonymous experience record described above, it is never linked to your name or email. It is used in aggregate to understand how Attune serves different types of couples and how to improve the product.
How your exercise answers are used
Your responses to the exercises are used solely to generate your joint results. Results are only made visible once both partners have completed their exercises independently. Neither partner can see the other's individual responses, only the combined insights. Your anonymized responses may be included in aggregate analysis to improve Attune's question design and result interpretation over time. This analysis operates on data that has already had all identifying information removed.
Order and payment data
Order processing (payment details, billing address, shipping address) is handled by our payment processor and is never stored on Attune's servers. We retain only the package type purchased, the transaction date, and the anonymous identifier associated with the account, not your payment method, card details, or billing name.
Data sharing
- We do not sell your personal data to any third party, ever.
- We do not share exercise responses or results with advertisers or data brokers.
- For Premium customers, your anonymized results are shared with your assigned LMFT prior to your scheduled session, solely for the purpose of that session. Your therapist operates under applicable confidentiality requirements.
- We may use fully anonymized, aggregated data, with all identifying information removed before analysis, for product research and development.
What we explicitly do not do
- We do not link your name or email to your exercise responses in any stored system.
- We do not sell, license, or trade any user data to third parties.
- We do not use your data for advertising targeting of any kind.
- We do not build behavioral profiles linked to your identity.
- We do not share individual responses, only aggregate, anonymized insights.
Data retention
Your anonymous experience record (responses and results) is retained for as long as your account exists, so you can revisit your results at any time. Your identity data (name and email) is retained only for as long as you have an active account. You may request deletion of your account at any time by emailing hello@attune-relationships.com. Upon deletion, your identity data is permanently removed. The anonymous experience record may be retained in aggregate form but cannot be linked back to you.
Cookies and tracking
We use minimal, necessary cookies to maintain your session. We do not use advertising trackers, cross-site tracking pixels, or behavioral analytics shared with third parties.
Security
All data is encrypted in transit and at rest. The separation between identity data and experience data is enforced at the infrastructure level, these systems cannot query each other directly. We follow industry-standard practices for access control and security review.
Contact
Questions about your privacy? Email us at hello@attune-relationships.com. We respond within two business days.
Terms of Service
Who can use Attune
Attune is designed for adults 18 and older in romantic partnerships. By creating an account, you confirm that you are at least 18 years old and that you are using Attune for genuine personal use.
What you're purchasing
When you purchase a Attune package, you are purchasing digital access to the exercises and results included in that package. Physical gift boxes, where applicable, are shipped to the address provided at checkout.
- All digital purchases are non-refundable once the exercises have been started.
- Physical gift boxes may be returned unopened within 30 days of delivery.
- Premium LMFT sessions may be rescheduled with at least 48 hours notice.
Your content
You own your responses. Attune does not claim any intellectual property rights over the answers you provide. You grant Attune a limited license to store and process your responses for the purpose of generating your results.
Acceptable use
You agree not to use Attune to misrepresent yourself to your partner, to collect data on behalf of someone else without their consent, or to reverse-engineer or copy any part of the Attune product.
Limitation of liability
Attune is a self-guided insights and reflection tool, not a licensed therapeutic, counseling, or clinical service (except where an LMFT session is explicitly included in a package). Attune does not provide relationship therapy, mental health treatment, or professional advice of any kind.
By using Attune, you acknowledge and agree that:
- Attune is not liable for any conflict, emotional distress, relationship difficulties, or outcomes of any kind that arise from completing these exercises, reviewing your results, or engaging in any conversations that the exercises may prompt.
- The exercises may surface topics that feel difficult or sensitive. This is a normal part of honest reflection and is not a defect in the product. Attune is not responsible for how you or your partner choose to respond to what you discover.
- Attune is not a substitute for couples therapy, professional counseling, or any other licensed service. If you are experiencing serious relationship difficulties, mental health challenges, or safety concerns, please consult a licensed professional.
- You are solely responsible for the decisions you make based on your Attune results.
To the maximum extent permitted by applicable law, Attune's total liability to you for any claims arising from your use of the product shall not exceed the amount you paid for your package.
Changes to these terms
We may update these terms from time to time. We'll notify you by email if we make material changes. Continued use of Attune after that notice constitutes acceptance of the updated terms.
Contact
Questions about these terms? Email us at hello@attune-relationships.com.