Privacy Policy
Attune is used by two people about their relationship. That makes this document different from most privacy policies you have read, because the question that matters is not only what we hold. It is what your partner sees. Section 3 answers that, and it is the section worth reading.
1. What we collect
From you, directly:
- Your name, email address, and password.
- Your partner's email address, when you invite them.
- Your answers to every exercise you complete.
- Optional profile details you choose to give: pronouns, age range, gender, relationship status, how long you have been together, and whether you have children.
- Billing name and email at checkout. Card details go straight to Stripe. We never see or store a card number.
- Anything you write to us, including feedback and support messages.
Automatically, when you use the site or the app: your IP address, browser and device type, and which pages you opened. Our error monitoring records the technical details of a crash so we can fix it.
We do not buy data about you. We do not collect biometric data or government identification.
2. How we use it
We use your information to run your account and your couple's session, to show you both your results, to take payment and send receipts, to send email you would expect from us, and to answer you when you get in touch.
We do not sell your personal information. We do not share it for advertising.
3. What your partner sees
This is the part people ask about, so it is written plainly.
- You each answer on your own. Your partner cannot see your answers while either of you is still working.
- Results open once you have both finished Communication and Expectations. They do not wait for add-on exercises.
- Once results open, you both see both sets of answers. That includes the questions where you wrote in your own words. Your partner will read what you wrote, in full.
- Conflict Patterns is the exception. The section called Your Patterns is yours alone. Your partner is never shown it, in any view, at any point.
- A note you write is private until you choose to share it. Sharing is per note and off by default. Only the person who wrote a note can change it.
Write your answers expecting your partner to read them. That is the product working as intended, not a setting you can turn off.
4. Who else touches your data
We use a small number of companies to run the service. They act on our instructions and may not use your data for their own purposes.
- Stripe takes payments and holds card details.
- Supabase stores your account, your answers, and your results.
- Vercel hosts the website and the API.
- Resend sends transactional email.
- Sentry records technical errors so we can fix them.
We may disclose information if the law requires it. If the company is ever sold or merged, your information would transfer with it, under this policy.
5. Security
Your answers are encrypted with AES-256 while stored, and everything travels over HTTPS. Access is restricted by row-level rules, so an account reaches only its own data and what its partner has shared.
No system is perfectly secure, and we will not tell you otherwise.
6. How long we keep it, and how to delete it
We keep your account and your answers for as long as your account exists.
You can delete your account yourself, from your account settings in the portal. Deleting removes your name, email, login, orders (which contain shipping addresses), and any workbooks. Where you appear in your partner's session, your name is removed from it. You can also write to us and we will do it for you.
One thing survives deletion, and you should know about it before you decide. Unless you opt out, we keep a de-identified copy of your exercise answers and the profile details listed in section 1, with no name, email, or invite code attached. We use it to improve the exercises. You can stop that copy being kept at any time on Your privacy choices. Opt out before you delete your account and nothing is kept.
TODO, needs a lawyer: that de-identified copy also includes your partner's answers to Communication and Expectations, stored alongside yours so the pair can be analysed together. Your partner does not separately consent to that at the moment you delete. Confirm whether that is acceptable, whether it needs its own consent, or whether the partner half should be dropped.
7. Your choices
You can ask us what we hold about you, ask for it to be deleted, and ask us to stop keeping the de-identified research copy. We will not treat you differently for asking.
We honour the Global Privacy Control browser signal. If your browser sends it, we read it on our servers and record it as an opt-out of research use against your account. You do not have to do anything else.
Choices you can set yourself are on Your privacy choices. To ask us anything else, write to hello@attune-relationships.com. We answer within 45 days.
TODO, needs a lawyer: which US state privacy laws Attune is subject to, and the exact rights language each requires. This policy previously cited only CCPA. Confirm the list of states, thresholds, and whether an authorised agent process and an appeals process are required.
8. Cookies and local storage
What we store on your device, and why, is set out in the Cookie Policy tab above.
9. Children
Attune is for adults. You must be 18 or older to use it. We do not knowingly collect information from anyone under 18.
10. Changes
If we change this policy we will update the date at the top. If a change materially affects what we do with your answers, we will email you.
11. Contact
Attune Relationships LLC. hello@attune-relationships.com.
Terms of Service
These terms are the agreement between you and Attune Relationships LLC, a Utah limited liability company. By making an account or buying an assessment, you agree to them.
1. Attune is not therapy
This is the most important thing on this page, so it comes first.
Attune is not therapy. It is not counselling. It is not medical, mental health, or psychological advice, and it is not a diagnosis. It is not a substitute for care from a licensed professional, and it is not a professional relationship of any kind.
Your results describe patterns in what you and your partner each answered. Neither end of any dimension is better than the other. A couple type is a dynamic between two people, not a condition either of you has.
Nothing here is a clinical judgement about your relationship or about either of you. If you are struggling, please talk to a licensed professional. If you are in immediate danger or in crisis, contact your local emergency services. In the US you can call or text 988 to reach the Suicide and Crisis Lifeline.
Attune does not detect abuse and is not built to. If there is violence or coercion in your relationship, this is not the right tool and answering honestly may not be safe for you.
2. Who can use it
You must be 18 or older. You are responsible for your login and for what happens under your account.
Attune is built for two people who both want to use it. Both of you make your own account and agree to these terms yourself. Do not ask, pressure, or require anyone to complete an assessment. If you are using it because someone made you, stop.
3. What you are buying
Access is a one-time payment, not a subscription. Prices are in US dollars and can change, though a change never affects an order already placed. Payment is handled by Stripe.
After payment we email access details to the address used at checkout. If that address is wrong we cannot deliver, so check it.
What each package includes is listed on the packages page at the time you buy. Add-ons are separate purchases and unlock separate exercises.
4. Refunds
All sales are final once either of you has begun an exercise. Beginning means opening the first question, not opening the portal or reading the dashboard.
Before that, and within 7 days of buying, we refund you. We also refund a double charge, and a verified technical fault on our side that kept you out and was not fixed within 48 hours of you telling us.
Disagreeing with your results is not grounds for a refund. The results report what you each answered.
The full rules, including gift cards and printed workbooks, are in the Refunds tab above. Write to hello@attune-relationships.com with your order number.
5. Your answers, and what your partner sees
Your answers are yours. You give us permission to store them and to show them where the product is designed to show them, which includes showing them to your partner.
Read section 3 of the Privacy Policy before you start. In short: once you have both finished the core exercises, you each see the other's answers, including anything you wrote in your own words. Conflict Patterns has one section that stays private to you.
We may use de-identified data to improve the exercises. You can opt out on Your privacy choices.
6. What you agree not to do
- Use someone else's account, or make an account for someone without them knowing.
- Resell or republish the exercises, the results, or the written content.
- Try to break, scrape, or get around the security of the service.
- Use Attune to coerce, monitor, or pressure another person.
We can suspend an account that does these things. What you may and may not do with the assessment content is set out in full in the EULA tab above.
7. Availability
We try to keep Attune running and we do not promise it will never be down. We may change or stop features. If we stop something you paid for and have not yet used, contact us and we will sort it out.
8. Limits on our liability
TODO, needs a lawyer: the limitation of liability, warranty disclaimer, indemnity, governing law, venue, and any dispute resolution or arbitration clause belong here. They were present in the earlier terms in generic form. Do not publish this page until a lawyer has written this section. Guessing at these is exactly the kind of clause that fails when it is needed.
9. Changes to these terms
If we change these terms we will update the date at the top. If a change is material we will email you before it takes effect.
10. Contact
Attune Relationships LLC. hello@attune-relationships.com.
Cookie Policy
This Cookie Policy explains how Attune Relationships LLC ("Attune") uses cookies and similar tracking technologies when you visit attune-relationships.com.
1. What this policy covers
This policy describes how Attune uses cookies and similar storage technologies (such as browser local storage) to operate the Service. Cookies and local storage both store small amounts of data on your device through your browser. They are widely used to make websites work efficiently and to remember information across visits.
2. Storage we use
Browser local storage (always active)
Attune uses your browser's local storage to keep the Service functioning. Local storage is a client-side mechanism similar to cookies but is not transmitted with every request to our servers. Specifically:
- Account session: Maintains your logged-in state and lets you stay signed in across visits. Managed by our authentication provider (Supabase) and stored under keys beginning with "sb-".
- Exercise progress: Saves your answers as you work through an exercise so you can pause and return without losing your place. Stored under keys beginning with "attune_". You can clear this data at any time through your browser settings.
First-party cookies
Attune does not set its own browser cookies for authentication, session management, tracking, or analytics.
Third-party cookies
We do not allow third-party advertising networks to set cookies on our platform. Stripe, our payment processor, may set cookies during the checkout flow to prevent fraud and ensure payment security. These are subject to Stripe's own privacy policy. We do not currently use third-party analytics tools.
3. Cookie consent
Because we only use essential cookies necessary for the Service to function, we do not display a cookie consent banner for users accessing the Service from within the United States. If you are accessing the Service from the European Union or United Kingdom, a consent banner will be presented to you upon first visit.
4. Managing storage and cookies
You can clear local storage and delete cookies through your browser settings. Note that clearing local storage will sign you out and erase any in-progress exercise answers that have not yet been saved to your account. For instructions on managing local storage and cookies in your browser, visit your browser's help documentation.
5. Updates to this policy
We may update this Cookie Policy when we make changes to our tracking practices. Material changes will be communicated via our website or email.
6. Contact
Questions about our cookie practices? Contact us at hello@attune-relationships.com.
Refund and Cancellation Policy
This policy governs all purchases made through the Attune platform operated by Attune Relationships LLC.
1. All sales final after either partner starts
Because Attune delivers immediate digital access and the assessment experience begins upon either partner starting the first exercise, all sales are final once either partner has begun any exercise. This policy is consistent with standard practices for digital content that is immediately consumed upon access.
"Begins" means: clicking "Start Exercise" and viewing the first question of any assessment exercise. Opening the portal, reading the instructions screen, or viewing the dashboard does not constitute beginning an exercise.
2. Eligible refund circumstances
You may be eligible for a full refund if:
- Neither partner has begun any exercise, AND you request a refund within 7 days of purchase
- You experienced a verified technical failure caused by our platform that prevented you from accessing the Service, and the issue was not resolved within 48 hours of reporting it
- You were charged twice for the same purchase due to a payment processing error
To request a refund under any of these circumstances, contact hello@attune-relationships.com with your order confirmation number and a description of the issue.
3. Non-refundable circumstances
Refunds will not be issued in the following circumstances:
- Either partner has begun any exercise, regardless of whether both partners have completed it
- Dissatisfaction with assessment results, insights, or recommendations
- Partner refused to participate after purchase
- Relationship status changed after purchase
- Incorrect email address provided at checkout (access credentials are sent to the email you provide)
- Failure to use the Service within any particular time frame after purchase
- Requests made more than 7 days after the purchase date
4. Product-specific provisions
The following provisions apply to specific Attune products and add-ons in addition to the general policy above:
- Physical gift boxes: may be returned unopened within 30 days of delivery for a full refund of the package price, less return shipping. Opened boxes are non-refundable. Where digital access has been redeemed by either partner from a physical box, the digital portion is non-refundable regardless of box condition.
- Gift cards: non-refundable once issued, but valid indefinitely and transferable to another recipient.
- Personalized workbooks: once a workbook has been generated from your results, it is not refundable, as it is custom content based on your specific responses.
5. Processing refunds
Approved refunds will be processed to the original payment method within 5–10 business days. Stripe's processing time may vary depending on your card issuer.
6. Chargebacks
We encourage you to contact us before initiating a chargeback with your bank. Unauthorized chargebacks for purchases that do not qualify for a refund under this policy may result in suspension of your account and may be disputed.
7. Gift purchases
If you purchased Attune as a gift and the recipient has not yet redeemed access, you may request a refund within 7 days of purchase by providing your order confirmation number. Once access credentials have been redeemed by either partner, the standard no-refund policy applies.
8. Contact
For refund requests or billing questions, contact: hello@attune-relationships.com.
Data Retention and Deletion Policy
This policy describes how Attune Relationships LLC retains, archives, and deletes personal data, and how users can exercise their right to erasure.
1. Principles
Attune collects only the data necessary to provide the Service. We do not retain personal data longer than needed. Users have the right to request deletion of their personal data at any time.
2. Data categories and retention periods
Account data
Name, email address, password hash, and account creation date. Retained for the life of the account. Deleted within 30 days of account deletion request.
Assessment responses
Individual answers to all assessment questions. Retained for the life of the account to allow users to revisit their results. Deleted within 30 days of account deletion request.
Note: Assessment responses are coupled. If one partner deletes their account, we will anonymize that partner's responses in the joint results display. The other partner retains access to their own responses and the portions of the joint results derived solely from their own answers.
Joint results data
Computed results derived from both partners' responses. Retained for the life of both accounts. If either partner deletes their account, the joint results data is anonymized for the remaining partner within 30 days.
Payment records
Transaction ID, amount, date, and last four digits of the payment method. Retained for 7 years from the date of transaction to comply with financial recordkeeping laws. This data is stored by Stripe and governed by Stripe's data retention policies.
Consent records
Timestamped records of user consent events (when each partner accepted Terms and Privacy Policy). Retained for 7 years from the consent date for legal compliance purposes. These records are retained even after account deletion.
Error logs and system logs
Technical logs used for debugging and security monitoring. Automatically purged after 90 days. Logs contain IP addresses, timestamps, and request metadata but do not contain assessment response content.
Email communication records
Transactional emails sent (welcome, invitation, results-ready, receipt). Log records retained for 2 years. Email content is not retained after delivery.
3. How to request account deletion
Option A, Self-service (recommended)
Navigate to Settings > Account > Delete account within the Attune platform. Confirm deletion with your password. You will receive a confirmation email. Deletion is processed within 30 days.
Option B, Email request
Send a deletion request to hello@attune-relationships.com from the email address associated with your account. Include "Account Deletion Request" in the subject line. We will verify your identity and confirm deletion within 30 days.
4. What happens when you delete your account
- Your name, email address, and password hash are permanently deleted
- Your assessment responses are permanently deleted
- Your partner is notified that you have deleted your account
- Joint results are anonymized and your partner loses access to result sections that required both partners' data
- Consent records are retained for legal compliance as described above
- Payment transaction records are retained for 7 years as required by law
5. Couple data deletion
If both partners request account deletion, all associated data including joint results is permanently deleted within 30 days. No couple-identifiable data is retained after both partners' accounts are deleted, except for legally required consent and payment records.
6. Data deletion verification
Upon completion of a deletion request, we will send a confirmation email to the address on file stating that your personal data has been deleted. If you have questions about what was deleted, contact hello@attune-relationships.com.
7. Backups
Personal data deleted from the primary database will also be purged from automated backups within 30 days of the deletion request, as backup cycles rotate. During this window, deleted data exists in encrypted backup storage only and is not accessible for any operational purpose.
8. GDPR Article 17, right to erasure
For users located in the European Economic Area, this policy is designed to comply with Article 17 of the General Data Protection Regulation (GDPR), which provides the right to erasure ("right to be forgotten"). Exceptions to the right to erasure under GDPR Article 17(3) apply, including retention necessary for compliance with legal obligations and establishment or defense of legal claims.
End User License Agreement
This End User License Agreement ("EULA") is a legal agreement between you ("User") and Attune Relationships LLC ("Attune") for the use of Attune's assessment exercises and results ("Assessment Content"). By purchasing or accessing Assessment Content, you agree to the terms of this EULA.
1. Grant of license
Subject to your compliance with this EULA and payment of applicable fees, Attune grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Assessment Content solely for your own personal, non-commercial use.
This license covers: completing assessment exercises, viewing your personal and joint results, and downloading or printing results for personal reference.
2. License restrictions
You may not:
- Copy, reproduce, or distribute the assessment questions, feedback language, or results framework
- Use the Assessment Content for commercial purposes, including providing coaching, therapy, or consulting services based on the assessment questions or methodology
- Share, publish, or post your partner's individual responses or results without their explicit written consent
- Modify, translate, adapt, or create derivative works from any Assessment Content
- Reverse engineer or attempt to extract the scoring logic, weighting system, or algorithmic methodology
- Transfer, sell, sublicense, or assign your access credentials to any third party
- Represent Attune's assessment questions or results framework as your own original work
3. Ownership
All Assessment Content, including assessment questions, scoring methodology, feedback language, result categories, and the joint results dashboard design, is and remains the exclusive intellectual property of Attune Relationships LLC. Your purchase grants you a license to use the Assessment Content, not ownership of it.
4. One-time access
Your purchase grants access to a single assessment session for one couple (two individuals). Access is tied to the unique couple credentials generated at time of purchase and is not transferable to a different couple or a second session. Retaking an exercise may be available within the platform for an additional fee.
5. Professional use restriction
This license does not permit use of Attune Assessment Content in a professional therapeutic, coaching, or clinical context. Therapists, counselors, relationship coaches, and similar professionals who wish to use Attune with clients must obtain a separate practitioner license by contacting hello@attune-relationships.com.
6. Personal results sharing
You are permitted to share your own joint results privately with individuals of your choosing (for example, sharing with a therapist or trusted friend). You may not publish results publicly in a way that could identify your partner without their consent. You may not use results as editorial content, testimonials, or promotional material without Attune's written permission.
7. Term and termination
This license is effective upon purchase and continues until terminated. Attune may terminate this license immediately if you breach any provision of this EULA. Upon termination, you must cease all use of the Assessment Content. Termination does not entitle you to a refund.
8. Disclaimer
Assessment Content is provided for personal insight and communication purposes only. It does not constitute professional advice of any kind. Attune makes no representations that assessment results are scientifically validated diagnostic tools and expressly disclaims any liability for decisions made in reliance on assessment results.
9. Governing law
This EULA is governed by the laws of the State of Utah. Any disputes shall be resolved as provided in Attune's Terms of Service.
10. Contact
For licensing inquiries or questions about this EULA: hello@attune-relationships.com.