Terms of Service

Effective date: May 15, 2026 · Attune Relationships LLC

Please read these Terms of Service carefully before using the Attune platform. By creating an account or purchasing an assessment, you agree to be bound by these terms.

1. Acceptance of terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Attune Relationships LLC ("Attune," "we," "us," or "our"), a Utah limited liability company, governing your access to and use of the Attune platform, website, and services (collectively, the "Service"). By accessing or using the Service, you confirm that you are at least 18 years of age, have read and understood these Terms, and agree to be bound by them.

2. Description of service

Attune provides a couples assessment platform designed to help partners explore communication styles, expectations, and relational patterns. The Service includes guided assessment exercises completed independently by each partner, a shared results dashboard visible to both partners after both have completed their assessment, and related educational content.

Attune is not a licensed mental health service, therapy platform, or substitute for professional counseling. Nothing in the Service constitutes medical, psychological, or therapeutic advice.

3. Account registration and partner pairing

To use the Service, each partner must create an individual account using a valid email address. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

The Service requires both partners to independently register and consent before a shared session is created. Account pairing is accomplished via a unique invitation link or code. You agree not to share your partner's invitation link with anyone other than your intended partner.

4. Dual consent requirement

Both individuals in a couple must individually accept these Terms and our Privacy Policy before any assessment session begins. Neither partner's responses are visible to the other until both have independently completed the full assessment. By starting an assessment, you confirm that you are participating voluntarily and that you have not been coerced into using the Service.

5. Purchases and payment

Access to assessments requires a one-time payment processed through Stripe. All prices are listed in US dollars and are subject to change without notice. By providing payment information, you authorize Attune to charge the applicable fees to your payment method.

Access credentials and QR codes are delivered electronically to the purchasing email address following confirmed payment. Attune is not responsible for delivery failures caused by incorrect email addresses provided at checkout.

6. Refund and cancellation policy

All sales are final once either partner has begun an assessment exercise. If you believe you were charged in error or experienced a technical failure that prevented access, contact us at hello@attune-relationships.com within 7 days of purchase and we will review your request on a case-by-case basis.

Refund requests due to dissatisfaction with results, disagreement with insights, or change of mind after purchase are not eligible for refunds. Full details, including provisions specific to physical gift boxes, LMFT sessions, gift cards, and workbooks, are set forth in our Refund and Cancellation Policy, incorporated herein by reference.

7. Ownership of results and data

You retain ownership of the personal information and responses you submit through the Service. By submitting content, you grant Attune a limited, non-exclusive, royalty-free license to process and display your content solely to provide the Service to you and your partner.

Attune may use anonymized, aggregated, and de-identified data derived from user responses to improve the Service, conduct research, and develop new features. Such aggregated data will not identify you or your partner individually.

Assessment results are provided for personal, non-commercial use only. You may not reproduce, sell, license, or distribute results as professional guidance or therapeutic content.

8. Intellectual property

The Attune name, logo, platform design, assessment questions, scoring methodology, feedback language, and all other content created by Attune are the exclusive intellectual property of Attune Relationships LLC and are protected by applicable copyright, trademark, and trade secret laws. You may not copy, modify, distribute, reverse engineer, or create derivative works from any part of the Service without prior written consent.

The assessment methodology and scoring algorithm are proprietary trade secrets of Attune and are not disclosed to users.

9. Prohibited conduct

You agree not to:

• Use the Service on behalf of another person without their knowledge and consent
• Share, publish, or distribute your partner's responses or results without their explicit consent
• Attempt to access, reverse engineer, or extract any part of the scoring algorithm or backend logic
• Use the Service for any unlawful purpose or in violation of any applicable law
• Interfere with or disrupt the Service or servers connected to the Service
• Attempt to circumvent any security or authentication measures

10. Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices regarding the collection, use, and disclosure of your personal information.

11. Disclaimer of warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. ATTUNE DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

12. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, ATTUNE RELATIONSHIPS LLC AND ITS MEMBERS, MANAGERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF DATA, LOSS OF PROFITS, OR DAMAGE TO RELATIONSHIPS OR PERSONAL WELLBEING, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL ATTUNE'S TOTAL LIABILITY EXCEED THE AMOUNT YOU PAID FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE CLAIM.

Attune is a self-guided insights and reflection tool, not a licensed therapeutic, counseling, or clinical service (except where an LMFT session is explicitly included in a package). Attune does not provide relationship therapy, mental health treatment, or professional advice of any kind.

• Attune is not liable for any conflict, emotional distress, relationship difficulties, or outcomes of any kind that arise from completing these exercises, reviewing your results, or engaging in any conversations that the exercises may prompt.
• The exercises may surface topics that feel difficult or sensitive. This is a normal part of honest reflection and is not a defect in the product. Attune is not responsible for how you or your partner choose to respond to what you discover.
• Attune is not a substitute for couples therapy, professional counseling, or any other licensed service. If you are experiencing serious relationship difficulties, mental health challenges, or safety concerns, please consult a licensed professional.
• You are solely responsible for the decisions you make based on your Attune results.

13. Governing law and dispute resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Utah, without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms or the Service shall first be submitted to informal resolution by contacting us at hello@attune-relationships.com. If not resolved within 30 days, disputes shall be resolved by binding arbitration in Utah under the rules of the American Arbitration Association. You waive any right to participate in a class action lawsuit or class-wide arbitration.

14. Changes to terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on our website and updating the effective date. Your continued use of the Service after the effective date of changes constitutes acceptance of the revised Terms.

15. Contact

For questions about these Terms, please contact: Attune Relationships LLC, hello@attune-relationships.com.

Cookie Policy

Effective date: May 15, 2026 · Attune Relationships LLC

This Cookie Policy explains how Attune Relationships LLC ("Attune") uses cookies and similar tracking technologies when you visit attune-relationships.com.

1. What this policy covers

This policy describes how Attune uses cookies and similar storage technologies (such as browser local storage) to operate the Service. Cookies and local storage both store small amounts of data on your device through your browser. They are widely used to make websites work efficiently and to remember information across visits.

2. Storage we use

Browser local storage (always active)

Attune uses your browser's local storage to keep the Service functioning. Local storage is a client-side mechanism similar to cookies but is not transmitted with every request to our servers. Specifically:

• Account session: Maintains your logged-in state and lets you stay signed in across visits. Managed by our authentication provider (Supabase) and stored under keys beginning with "sb-".
• Exercise progress: Saves your answers as you work through an exercise so you can pause and return without losing your place. Stored under keys beginning with "attune_". You can clear this data at any time through your browser settings.

First-party cookies

Attune does not set its own browser cookies for authentication, session management, tracking, or analytics.

Third-party cookies

We do not allow third-party advertising networks to set cookies on our platform. Stripe, our payment processor, may set cookies during the checkout flow to prevent fraud and ensure payment security. These are subject to Stripe's own privacy policy. We do not currently use third-party analytics tools.

3. Cookie consent

Because we only use essential cookies necessary for the Service to function, we do not display a cookie consent banner for users accessing the Service from within the United States. If you are accessing the Service from the European Union or United Kingdom, a consent banner will be presented to you upon first visit.

4. Managing storage and cookies

You can clear local storage and delete cookies through your browser settings. Note that clearing local storage will sign you out and erase any in-progress exercise answers that have not yet been saved to your account. For instructions on managing local storage and cookies in your browser, visit your browser's help documentation.

5. Updates to this policy

We may update this Cookie Policy when we make changes to our tracking practices. Material changes will be communicated via our website or email.

6. Contact

Questions about our cookie practices? Contact us at hello@attune-relationships.com.

Refund and Cancellation Policy

Effective date: May 15, 2026 · Attune Relationships LLC

This policy governs all purchases made through the Attune platform operated by Attune Relationships LLC.

1. All sales final after either partner starts

Because Attune delivers immediate digital access and the assessment experience begins upon either partner starting the first exercise, all sales are final once either partner has begun any exercise. This policy is consistent with standard practices for digital content that is immediately consumed upon access.

"Begins" means: clicking "Start Exercise" and viewing the first question of any assessment exercise. Opening the portal, reading the instructions screen, or viewing the dashboard does not constitute beginning an exercise.

2. Eligible refund circumstances

You may be eligible for a full refund if:

• Neither partner has begun any exercise, AND you request a refund within 7 days of purchase
• You experienced a verified technical failure caused by our platform that prevented you from accessing the Service, and the issue was not resolved within 48 hours of reporting it
• You were charged twice for the same purchase due to a payment processing error

To request a refund under any of these circumstances, contact hello@attune-relationships.com with your order confirmation number and a description of the issue.

3. Non-refundable circumstances

Refunds will not be issued in the following circumstances:

• Either partner has begun any exercise, regardless of whether both partners have completed it
• Dissatisfaction with assessment results, insights, or recommendations
• Partner refused to participate after purchase
• Relationship status changed after purchase
• Incorrect email address provided at checkout (access credentials are sent to the email you provide)
• Failure to use the Service within any particular time frame after purchase
• Requests made more than 7 days after the purchase date

4. Product-specific provisions

The following provisions apply to specific Attune products and add-ons in addition to the general policy above:

• Physical gift boxes: may be returned unopened within 30 days of delivery for a full refund of the package price, less return shipping. Opened boxes are non-refundable. Where digital access has been redeemed by either partner from a physical box, the digital portion is non-refundable regardless of box condition.
• LMFT sessions: refundable if cancelled at least 48 hours before the scheduled session. Sessions cancelled with less than 48 hours notice, or no-shows, are not refundable but may be rescheduled once at our discretion.
• Gift cards: non-refundable once issued, but valid indefinitely and transferable to another recipient.
• Personalized workbooks: once a workbook has been generated from your results, it is not refundable, as it is custom content based on your specific responses.

5. Processing refunds

Approved refunds will be processed to the original payment method within 5–10 business days. Stripe's processing time may vary depending on your card issuer.

6. Chargebacks

We encourage you to contact us before initiating a chargeback with your bank. Unauthorized chargebacks for purchases that do not qualify for a refund under this policy may result in suspension of your account and may be disputed.

7. Gift purchases

If you purchased Attune as a gift and the recipient has not yet redeemed access, you may request a refund within 7 days of purchase by providing your order confirmation number. Once access credentials have been redeemed by either partner, the standard no-refund policy applies.

8. Contact

For refund requests or billing questions, contact: hello@attune-relationships.com.

Data Retention and Deletion Policy

Effective date: May 15, 2026 · Attune Relationships LLC · GDPR Article 17 compliant

This policy describes how Attune Relationships LLC retains, archives, and deletes personal data, and how users can exercise their right to erasure.

1. Principles

Attune collects only the data necessary to provide the Service. We do not retain personal data longer than needed. Users have the right to request deletion of their personal data at any time.

2. Data categories and retention periods

Account data

Name, email address, password hash, and account creation date. Retained for the life of the account. Deleted within 30 days of account deletion request.

Assessment responses

Individual answers to all assessment questions. Retained for the life of the account to allow users to revisit their results. Deleted within 30 days of account deletion request.

Note: Assessment responses are coupled. If one partner deletes their account, we will anonymize that partner's responses in the joint results display. The other partner retains access to their own responses and the portions of the joint results derived solely from their own answers.

Joint results data

Computed results derived from both partners' responses. Retained for the life of both accounts. If either partner deletes their account, the joint results data is anonymized for the remaining partner within 30 days.

Payment records

Transaction ID, amount, date, and last four digits of the payment method. Retained for 7 years from the date of transaction to comply with financial recordkeeping laws. This data is stored by Stripe and governed by Stripe's data retention policies.

Consent records

Timestamped records of user consent events (when each partner accepted Terms and Privacy Policy). Retained for 7 years from the consent date for legal compliance purposes. These records are retained even after account deletion.

Error logs and system logs

Technical logs used for debugging and security monitoring. Automatically purged after 90 days. Logs contain IP addresses, timestamps, and request metadata but do not contain assessment response content.

Email communication records

Transactional emails sent (welcome, invitation, results-ready, receipt). Log records retained for 2 years. Email content is not retained after delivery.

3. How to request account deletion

Option A, Self-service (recommended)

Navigate to Settings > Account > Delete account within the Attune platform. Confirm deletion with your password. You will receive a confirmation email. Deletion is processed within 30 days.

Option B, Email request

Send a deletion request to hello@attune-relationships.com from the email address associated with your account. Include "Account Deletion Request" in the subject line. We will verify your identity and confirm deletion within 30 days.

4. What happens when you delete your account

• Your name, email address, and password hash are permanently deleted
• Your assessment responses are permanently deleted
• Your partner is notified that you have deleted your account
• Joint results are anonymized and your partner loses access to result sections that required both partners' data
• Consent records are retained for legal compliance as described above
• Payment transaction records are retained for 7 years as required by law

5. Couple data deletion

If both partners request account deletion, all associated data including joint results is permanently deleted within 30 days. No couple-identifiable data is retained after both partners' accounts are deleted, except for legally required consent and payment records.

6. Data deletion verification

Upon completion of a deletion request, we will send a confirmation email to the address on file stating that your personal data has been deleted. If you have questions about what was deleted, contact hello@attune-relationships.com.

7. Backups

Personal data deleted from the primary database will also be purged from automated backups within 30 days of the deletion request, as backup cycles rotate. During this window, deleted data exists in encrypted backup storage only and is not accessible for any operational purpose.

8. GDPR Article 17, right to erasure

For users located in the European Economic Area, this policy is designed to comply with Article 17 of the General Data Protection Regulation (GDPR), which provides the right to erasure ("right to be forgotten"). Exceptions to the right to erasure under GDPR Article 17(3) apply, including retention necessary for compliance with legal obligations and establishment or defense of legal claims.

End User License Agreement

Effective date: May 15, 2026 · Attune Relationships LLC · Attune Assessment Products

This End User License Agreement ("EULA") is a legal agreement between you ("User") and Attune Relationships LLC ("Attune") for the use of Attune's assessment exercises and results ("Assessment Content"). By purchasing or accessing Assessment Content, you agree to the terms of this EULA.

1. Grant of license

Subject to your compliance with this EULA and payment of applicable fees, Attune grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Assessment Content solely for your own personal, non-commercial use.

This license covers: completing assessment exercises, viewing your personal and joint results, and downloading or printing results for personal reference.

2. License restrictions

You may not:

• Copy, reproduce, or distribute the assessment questions, feedback language, or results framework
• Use the Assessment Content for commercial purposes, including providing coaching, therapy, or consulting services based on the assessment questions or methodology
• Share, publish, or post your partner's individual responses or results without their explicit written consent
• Modify, translate, adapt, or create derivative works from any Assessment Content
• Reverse engineer or attempt to extract the scoring logic, weighting system, or algorithmic methodology
• Transfer, sell, sublicense, or assign your access credentials to any third party
• Represent Attune's assessment questions or results framework as your own original work

3. Ownership

All Assessment Content, including assessment questions, scoring methodology, feedback language, result categories, and the joint results dashboard design, is and remains the exclusive intellectual property of Attune Relationships LLC. Your purchase grants you a license to use the Assessment Content, not ownership of it.

4. One-time access

Your purchase grants access to a single assessment session for one couple (two individuals). Access is tied to the unique couple credentials generated at time of purchase and is not transferable to a different couple or a second session. Retaking an exercise may be available within the platform for an additional fee.

5. Professional use restriction

This license does not permit use of Attune Assessment Content in a professional therapeutic, coaching, or clinical context. Therapists, counselors, relationship coaches, and similar professionals who wish to use Attune with clients must obtain a separate practitioner license by contacting hello@attune-relationships.com.

6. Personal results sharing

You are permitted to share your own joint results privately with individuals of your choosing (for example, sharing with a therapist or trusted friend). You may not publish results publicly in a way that could identify your partner without their consent. You may not use results as editorial content, testimonials, or promotional material without Attune's written permission.

7. Term and termination

This license is effective upon purchase and continues until terminated. Attune may terminate this license immediately if you breach any provision of this EULA. Upon termination, you must cease all use of the Assessment Content. Termination does not entitle you to a refund.

8. Disclaimer

Assessment Content is provided for personal insight and communication purposes only. It does not constitute professional advice of any kind. Attune makes no representations that assessment results are scientifically validated diagnostic tools and expressly disclaims any liability for decisions made in reliance on assessment results.

9. Governing law

This EULA is governed by the laws of the State of Utah. Any disputes shall be resolved as provided in Attune's Terms of Service.

10. Contact

For licensing inquiries or questions about this EULA: hello@attune-relationships.com.